HITEK Warranty

  • WARRANTY
  • Professionally installed HITEK automotive window films are guaranteed to be free of manufacturer defects such as adhesive failure, bubbling, blistering, cracking, delamination, change-of-color, and fading*. This automotive lifetime limited warranty extends to the Buyer and the coverage is transferable**.

  • WARRANTY SERVICE
  • Upon confirmation of a valid warranty claim, a HITEK warranty service representative will authorize a window film dealer to remove and replace the defective window film. HITEK reserves the right to select and authorize the window film dealer to perform warranty service. HITEK will give the authorized window film dealer an account credit for warranty service compensation. Warranty service credits are limited to the Buyer’s original purchase amount. Credits for partial replacement will be allocated based on the percentage of defective window film removed and replaced.
  • WARRANTY LIMITATIONS
  • This lifetime limited warranty becomes VOID if the installation violates any law or regulation of the state or province in which it was installed or used. ONLY those automotive window films that comply with state or local laws are covered by this warranty. HITEK is not responsible for any loss or damage caused as a result of any illegally installed HITEK window film. Except for the extent prohibited by applicable law, any implied warranties, including the implied warranty of merchantability or fitness for a particular purpose on these products are expressly limited in duration of this warranty. Some states or provinces provide for implied warranties and with this exception, this warranty is hereby limited. This warranty is exclusive and in place of all other warranties, agreements, and similar obligations of the dealer and/or HITEK concerning the repair and/or replacement of the film. The replacement of the film is the exclusive remedy of the dealer and/or HITEK. In no event shall the HITEK dealer and/or HITEK be responsible for any damage or loss whether indirect or consequential, incidental, special, or directly arising from the use of or inability to use the film. * It is normal for a window film to lighten or fade slightly over time. Fade coverage protects from severe and unusual fading. **To transfer this warranty coverage to a second vehicle owner, see the Warranty Coverage Transfer section at www.HiTekFilms.com.
  • WARRANTY CLAIM PROCEDURES

  • 1. Contact the Installing Dealer to initiate a warranty claim.

  • 2. If the Installing Dealer is not available, send warranty claim details and your contact information to Contact@HiTekFilms.com.

  • 3. Warranty claims must be authorized by a HITEK representative before warranty service commencement.

  • 4. The following papers are required to process a HITEK warranty claim:

  • a. Buyer’s HITEK lifetime limited warranty certificate.

  • b. Buyer’s invoice from the installing dealer.

  • KEEP THE WARRANTY CERTIFICATE, THE INSTALLING DEALER’S INVOICE, AND PRACTICE PROPER MAINTENANCE

  • To extend the life of your HITEK window film product please adhere to these care and maintenance tips:
  • For cleaning, a mild soapy/vinegar and water solution works best. (available from your HITEK dealer)
  • Do not use ammonia-based cleaners.
  • When cleaning and drying the film, always use soft, non-abrasive materials such as a microfiber cloth.
  • Follow all other care and maintenance instructions provided to you by your HITEK dealer.